DELIVERY CONDITIONS

IMMUNOCTEM® COVERS

All orders placed before 10 a.m. (payment by credit card) are shipped the same day (excluding weekends and public holidays). Shipping all year round without any interruptions.
The next day (excluding weekends and public holidays), you will receive an email with the tracking number of the package and your invoice. For example, an order placed on Monday at 9 a.m. will be shipped the same day, and you will receive an email on Tuesday with thetracking number. An order placed on Monday at 3 p.m. will be shipped on Tuesday and you will receive an email on Wednesday with thetracking number.

METROPOLITAN FRANCE

Free Express delivery from 170 € of purchase for metropolitan France & Belgium by Colissimo or Point Relais (approx. 4 working days). For orders under €170 : contribution to the shipping costs of €6 for Relay Points and €8 by Colissimo.
DHL : about 2 working days for France, price charged according to the weight of the package.

DOM-TOM : GUADELOUPE, MARTINIQUE, NOUVELLE-CALÉDONIE, RÉUNION

Guadeloupe, Martinique, New Caledonia, Reunion : invoice in Euros excluding tax.
Lead time and price vary depending on weight and zones. Shipping by DHL or Colissimo.

SWITZERLAND

Invoice in Euros Excluding Tax - Shipping by DHL (approximately D+2 worked) or Colissimo, price varying according to weight.

EUROPE : ALLEMAGNE, ANDORRE, AUTRICHE, BELGIQUE, BULGARIE, CROATIE, DANEMARK, ESPAGNE, ESTONIE, FINLANDE, HONGRIE, IRLANDE, ITALIE, LETONIE, LITUANIE, LUXEMBOURG, MONACO, PAYS-BAS, POLOGNE, PORTUGAL, RÉPUBLIQUE TCHÈQUE, ROUMANIE, SLOVAQUIE, SLOVÉNIE

Invoice in Euros incl. VAT - Deadline and price vary according to weight and zones. Shipping by DHL (about D+2 working) or Colissimo.

REST OF THE WORLD

Invoice in Euros excl. VAT – Sent by DHL, lead time and price vary by weight and areas.

Shipping all year round (except period from July 14th to August 15th). Our mattresses are delivered at real size : neither compressed nor rolled!

FRANCE MÉTROPOLITAINE, BELGIQUE & LUXEMBOURG

Free delivery (delivery time about 1 to 2 weeks) for metropolitan France & Belgium at the doorstep (in front of your house or building : no installation, unpacking, or return). Our carrier, Geodis, will contact you to arrange a delivery day.
Delivery of mattress €180 : only at the door in front of your house or building.
Home delivery possible including upstairs (delay about 6 to 8 weeks, contact us).

SUISSE & EUROPE : ALLEMAGNE, ANDORRE, AUTRICHE, BELGIQUE, CROATIE, DANEMARK, ESPAGNE, ESTONIE, FINLANDE, HONGRIE, ITALIE, LETONIE, LITUANIE, LUXEMBOURG, NORVEGE, MONACO, PAYS-BAS, POLOGNE, PORTUGAL, RÉPUBLIQUE TCHÈQUE, ROUMANIE, SLOVAQUIE, SLOVÉNIE, SUISSE

Delivery to the doorstep, delivery costs depending on the weight and destination, delivery time of about 2 to 5 weeks depending on the country.

DOM-TOM & INTERNATIONAL

No mattress shipping by us unless the customer takes care of the organization of transport and the shipping costs via a freight forwarder, contact us :info@immunoctem.fr , 01 44 70 01 28 / +33 1 44 70 01 28.