Your cart is empty.
YOUR CART
FREE SHIPPING FROM €170 *
The purpose of the personal information collected is to ensure the successful completion of orders placed on the site. They are essential for processing orders, transporting products and drawing up invoices. It is intended for our use and may be processed by service providers acting on our behalf (logistics, etc.) in order to ensure the processing of your order.
IMMUNOCTEM does not sell, market, or rent information about its customers.
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access and modify your personal data, of which we are the sole recipient. CNIL declaration number: 1129869 & 1174736
The service provider providing direct and permanent storage of the content is the company e-world-concept.com
IMMUNOCTEM complies with the General Data Protection Regulation (GDPR), implemented by the European Commission as of May 25, 2018. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
IMMUNOCTEM thus informs visitors to its site as well as its customers of all computer processing that is carried out on the basis of the information collected.
As you know, IMMUNOCTEM manufactures and sells anti-dust mite covers and mattresses without chemical miticide treatment. Also, in order to be able to deliver your orders, edit your invoices, keep our accounts... We need to know your surname, first name, delivery address, billing address, landline and mobile phone as well as your email address.
This personal data is stored in our database, whose secure servers are located in France. IMMUNOCTEM does not sell, market, or rent information about its customers. We keep this information (invoices, etc.) for a period of 10 years in order to meet our accounting and tax obligations, as well as to help you when you are looking for the reference of the product you ordered a few years ago!
Like the majority of e-commerce sites, we outsource our logistics in order to offer you the best possible delivery service. We are therefore required to transmit your personal information (surname, first name, delivery address, billing address, landline and mobile phone as well as your email address) as well as the references and quantities ordered, to our logistics subcontractors who will prepare your order. They will also transmit this information to carriers (Post Office, Mondial Relay, etc.) who will deliver to you.
Following your order, you will receive an order confirmation email from us as well as an order tracking email with the tracking number of the package accompanied by your invoice attached. You will also receive an email and/or SMS from our carrier partners (Post Office, Mondial Relay, etc.) to notify you of the delivery tracking of your package and/or a phone call from the carrier to arrange a delivery appointment for your mattress... Our partners only use your personal data to process and route your orders.
When you place your order, the transaction and the security of the bank card data are ensured by BNP PARIBAS. IMMUNOCTEM does not have any data from your credit card. All the encrypted data of your bank card (card number, expiry date, etc.) are kept with BNP PARIBAS.
During your visit to our site, we do not collect any personal data from you, unless you have authorized us to do so (in particular if you place an order). IMMUNOCTEM uses anonymous information to help improve the content of its sites and to obtain aggregate statistics on their users for internal and marketing purposes. Thus, IMMUNOCTEM sets up Cookies which collect the preferences of each user, as well as the day and time of access in order to personalize the IMMUNOCTEM site according to the choices of each user. When you start browsing www.IMMUNOCTEM.fr you have the choice to accept or refuse these cookies via the Onetrust banner that appears. You can also subsequently deactivate the use of these cookies by selecting the appropriate settings on your browser.
Following your visit to our internet, you may see IMMUNOCTEM advertisements. when you browse other websites. Neither the advertising agency which distributes these advertisements, nor the third-party sites where these advertisements appear have your personal contact details. IMMUNOCTEM does not sell, market or rent information about its customers. If you do not wish to see these advertisements, simply delete the cookies from your internet browser.
Most of the information that IMMUNOCTEM collects on its website is anonymous information, such as the pages you visit and the searches you undertake. During your visit to our site, we do not collect any personally identifiable information from you, unless you have authorized us to do so. IMMUNOCTEM uses anonymous information to help improve the content of its sites and to obtain aggregate statistics about its users for internal and marketing purposes. Thus, IMMUNOCTEM can set up “Cookies” which collect the preferences of each user, as well as the day and time of access in order to personalize the IMMUNOCTEM site. depending on the choices of each user. “Cookies” by themselves cannot be used to obtain the identity of the user. A “Cookie” is information that is sent to your browser and stored on your computer’s hard drive. “Cookies” do not damage your computer. You can activate your browser to be informed when you receive "Cookies", this will allow you to decide whether you want to accept them or not.
This site uses Google Analytics, a website analysis service provided by Google Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The data generated by cookies concerning your use of the site (including your IP address) will be transmitted and stored by Google on servers located in the United States. Google will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for its publisher and providing other services relating to site activity and Internet usage. Google may communicate this data to third parties in the event of a legal obligation or when these third parties process this data on behalf of Google, including in particular the publisher of this site. Google will not combine your IP address with any other data held by Google. You can deactivate the use of cookies during your visit to the site via the Onetrust banner or by selecting the appropriate settings on your browser. However, such deactivation may prevent the use of certain features of this site. By accepting advertising and/or performance cookies, you expressly consent to the processing of your personal data by Google under the conditions and for the purposes described above.
By placing an order, you expressly agree that IMMUNOCTEM may communicate to AVIS VERIFIES your surname, first name, email address, date and order number so that AVIS VERIFIES can send you an email with a request for a satisfaction survey. This is to evaluate your satisfaction with the ordering process and your shopping experience on the IMMUNOCTEM website. You are entirely free to answer or not to answer this quality survey. If you complete this survey, your review and rating will be published on the Reviews Verified website along with your first name, the 1st letter of your last name, the date of the order and the date of your review.
By placing an order and thus becoming a customer of IMMUNOCTEM, you expressly agree to receive commercial offers, sponsorships, etc. from IMMUNOCTEM for products marketed by IMMUNOCTEM (anti-dust mite covers and mattresses) whether by telephone, post, SMS and/or email. If you no longer wish to receive commercial offers from us, simply send us an email atinfo@immunoctem.fr
If you wish to change or delete the data we hold about you, please send us an email atinfo@immunoctem.fr
Customer service